This policy explains how refunds and cancellations are handled across Pluxins' consulting, development, marketplace listing, and training services. Please read it alongside our Terms & Conditions.
1. Consulting & Development Projects
Custom SaaS, AI, and full-stack development engagements are billed in milestones. A milestone payment becomes non-refundable once work on that milestone has started, since it covers time and resources already committed. If a project is cancelled before a milestone begins, any advance paid solely for that milestone is refunded after deducting costs already incurred (e.g. third-party tools, API credits).
2. Marketplace Listing Services
One-time listing services (Amazon/Flipkart seller setup, Practo/QuickCare practice or clinic listings, etc.) are refundable in full only if cancelled before we begin profile creation. Once your details have been submitted for setup or verification on the target platform, the service fee becomes non-refundable, as the work and platform submission cannot be undone.
3. Courses & Training
Course and training fees are refundable within 48 hours of purchase, provided you have not accessed more than one session or module. After that window, or after significant content has been accessed, fees are non-refundable.
4. Subsidiary Apps (QuickCare & ClassGini)
Purchases, subscriptions, and in-app payments made directly on our subsidiary platforms — QuickCare (quickcare.life) and ClassGini (classgini.com) — are governed by the refund policy published on that respective platform, not by this page.
5. Taxes & Processing Fees
Where a refund is approved, GST already remitted and any non-recoverable payment gateway fees may be deducted from the refunded amount.
6. How to Request a Refund
To request a refund, contact us with your order/invoice details at uxd.arjun@gmail.com or via WhatsApp. Approved refunds are processed to the original payment method within 7-10 business days.
7. Contact Us
Questions about this policy can be sent to uxd.arjun@gmail.com.